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  • 1.  Know how many calls are being transfer to an specific queue

    Posted 02-18-2025 16:40
    No replies, thread closed.

    Hi Team, 

    In Genesys under Queue performance there is a column that let us know how many transfers are coming out from this queue, is there an option to see how many incoming transfers are being received in each queue? 


    #Workforce Management
    #Reports

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    Santiago Sanchez
    Command Alkon
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  • 2.  RE: Know how many calls are being transfer to an specific queue

    Posted 02-20-2025 14:51
    No replies, thread closed.

    There was a similar request regarding this, tiled that might help you. 

    Reporting on Transfer Destinations



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    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
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