Genesys Cloud - Main

Hi team,

I couldn't find the maximum file size to import for Articles. 

How many articles can be created or imported? 

How many knowledge bases can be created?

In general, I need the limits for the Knowledge Base and Articles.

Thank you.

Luz

#Unsure/Other

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Maria de la Luz Estrada
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Hello Maria,

I would recommend checking out this Resource Center article.

If there is some info that you would still like to know, I would recommend utilizing the Was this article helpful? feature at the bottom of the pages. If you select No, you are able to leave feedback that will be sent to the team that manages those articles.

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Jason Kleitz
Online Community Manager/Moderator
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Hello Jason,

Thank you!

Luz

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Maria de la Luz Estrada
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Original Message:
Sent: 04-29-2025 16:30
From: Jason Kleitz
Subject: Knowledge Base and Articles limits

Hello Maria,

I would recommend checking out this Resource Center article.

If there is some info that you would still like to know, I would recommend utilizing the Was this article helpful? feature at the bottom of the pages. If you select No, you are able to leave feedback that will be sent to the team that manages those articles.

------------------------------
Jason Kleitz
Online Community Manager/Moderator
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