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Knowledge Bases articles images are not displayed in WhatsApp

  • 1.  Knowledge Bases articles images are not displayed in WhatsApp

    Posted 4 hours ago

    Hello community;

    We want to leverage our knowledge bases in WhatsApp self-service flows, but we're encountering an issue with articles that include supporting images (jpg, jpeg, png), as these images aren't displaying in WhatsApp.

    Do you know if this modification will be made to the product roadmap so that these images are publicly available? This would make the knowledge bases more functional and accessible across all channels.


    #MobileMessenger
    #WebMessaging

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    Misael Eduardo Rodriguez Acevedo
    Sixbell
    Specialist
    misael.rodriguez@sixbell.com
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