Yesterday I configured "Salesforce - Knowledge Connect".
As a test, the client uploaded only 1 article, which had an image, and it loaded normally in Genesys.
Next week I will ask him to create an article with only an image to test it.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 02-14-2026 13:17
From: Jimmy Daniel
Subject: Knowledge Fabric
I think the Genesys Cloud Resource Center should be updated sharing that Knowledge Fabric currently only supports text articles. It does not support images. Not posting this could potentially be misleading to customers who want to move to Knowledge Fabric where images within articles are a requirement.
#Roadmap/NewFeatures
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Jimmy Daniel
Senior Principal Solution Consultant
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