Hi all,
I implemented a new Knowledge Fabric source of type File Upload by following this resource:
https://help.genesys.cloud/faqs/how-to-sync-knowledge-sources-using-file-connector-apis/
After creating the source and uploading a Word document, I can see the source in Genesys under Knowledge > Sources > Fabric Sources.
I then created a Knowledge Configuration and selected the newly created source as the Knowledge Source, which works as expected.
In the Preview window, I can test the source by entering questions and reviewing the generated responses. The responses appear to be correct. However, I am seeing an issue with the source references displayed below the "Generated answer" section.
The name of my Word document is shown as a link, which is expected. However, unlike the SharePoint connector, where clicking the link opens the referenced file, the File Upload source behaves differently. When I click the document link, I am redirected to the Knowledge Articles page, where I can create articles in Workbench for a selected Knowledge Base. My expectation is that the uploaded Word document would open instead.
Did I miss a step while creating the source or uploading the document, or is this a known limitation or issue with the File Upload source type?
Thank you for your support. It is very much appreciated.
#AIConfiguration#API/Integrations------------------------------
BR,
Uzay
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