Hey folks,
I hope you are having a fantastic Monday and a great start to your week as well.
We have our knowledge articles/reference documents in SharePoint and I'm planning to propose a solution to the business where it would fetch the information from the source using Knowledge Fabric. Before I propose this, I've got a few questions and would love to hear about your experiences.
- How would Genesys Cloud synchronize SharePoint content?
- Can we define intervals for the sync to run so it can be automated?
- Can the sync be triggered based on an event (a SharePoint article gets updated)?
Happy to give more context.
#AICopilot(Agent,Supervisor,Admin)------------------------------
Vidhu Narayanan
Genesys Cloud Delivery Lead
------------------------------