My organization has all of our knowledge stored in Sharepoint.. but on SharePoint Pages & Sites, which are all built on .aspx pages. We don't have documents stored in word docs, or pdfs, and organized in folders..
As far as I can tell, this is technically not a supported source as part of the SharePoint integration, as per this documentation: Add a SharePoint source to the knowledge fabric - Genesys Cloud Resource Center,
which states that it really only pulls in documentation from SharePoint folders, with the following file types:
- PDF
- DOC / DOCX
- HTML
- CSV
- XLS / XLSX
- MD
- TXT
| Genesys Cloud Resource Center |
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| Add a SharePoint source to the knowledge fabric - Genesys Cloud Resource Center |
| Genesys Cloud enables adding third-party knowledge bases like Salesforce and ServiceNow to surface their content in Agent Copilot, Messenger, and knowledge portal. |
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Curious if anyone else has the same setup and have a created solutions for this.
Thanks,
Peter
#AIConfiguration
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Peter Stoltenberg
Engineer
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