Hello team,
A customer wants to use a knowledge fabric via Service Now and searching the articles, we were not able to find a tutorial like there is for sharepoint fabric.
We check this link: https://help.genesys.cloud/faqs/category/knowledge-fabric/ but the only information about service now is the following:
If you prefer using Salesforce or ServiceNow article-based knowledge, you can select these connected sources by selecting the knowledge base they are associated with in the touchpoint configuration settings.. Genesys Cloud provides the flexibility between traditional article-based knowledge and the AI-powered knowledge fabric approach.
Could you help us with more information about this integration? Is there any documentation we can share, or any guidance you can provide?
Thank you
#Integrations------------------------------
Monica Venancio
Genesys - Employees
monica.venancio@genesys.com------------------------------