Genesys Cloud - Main

Hi,

I've been looking into an integration with Zendesk for knowledge. All i've found out so far is that it requires some development for making this work, such as an application. 

Has anyone else found something for this type of integration towards Zendesk articles/knowledge?

All help is appreciated!

Kind regards

Kevin

Hi Kevin

Note sure if this might work, perhaps you can look at using a data action in your architect flow which points to Zendesk - https://help.genesys.cloud/articles/about-zendesk-data-actions-integration/

Unfortunately I am unable to test it on my side so can't confirm.

Regards

Hi,

I've been looking into an integration with Zendesk for knowledge. All i've found out so far is that it requires some development for making this work, such as an application. 

Has anyone else found something for this type of integration towards Zendesk articles/knowledge?

All help is appreciated!

Kind regards

Kevin

Hi,

Thanks for the input! 

I'm able to create a data action that can retrieve one article or several ones from Zendesk endpoint. The issue here is that we can't store them in the knowledge fabric or as a source. So it's more if anybody have found an easy way to connect zendesk as a source to have their knowledge base in Genesys.

The main purpose is for using their knowledge articles for bot flows like Virtual Agent or the new feature AVA.

Kind regards

Kevin

Hi Kevin

Note sure if this might work, perhaps you can look at using a data action in your architect flow which points to Zendesk - https://help.genesys.cloud/articles/about-zendesk-data-actions-integration/

Unfortunately I am unable to test it on my side so can't confirm.

Regards

Hi,

I've been looking into an integration with Zendesk for knowledge. All i've found out so far is that it requires some development for making this work, such as an application. 

Has anyone else found something for this type of integration towards Zendesk articles/knowledge?

All help is appreciated!

Kind regards

Kevin