Paco | 2023-05-12 17:02:00 UTC | #1
With the Knowledge Confirmation Response in Digital Bot Flows, is there a way to direct users that encountered knowledge articles in the digital bot flow and ,depending on their answer of Knowledge Confirmation Response, be directed to a certain action?
For example, if they say "Yes" I can have it then provide a communication action and if the user answers "no" they would be provided a communication action and exit the flow?
Any help would be appreciated.
Thanks!
system | 2023-06-11 17:02:37 UTC | #2
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