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  • 1.  Knowledgebase UI Export API

    Posted 07-09-2026 12:55

    Hello,

    I am looking for an API that mimics the UI Export feature from the Knowledgebase, does one exist to pull the full JSON export like you can do manually?

    Thanks!

    Nicole


    #Integrations
    #PlatformAPI

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    Nicole VanWie
    UC Engineer
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  • 2.  RE: Knowledgebase UI Export API

    Posted 07-09-2026 13:43
    Edited by Breno Canyggia Ferreira Marreco 07-10-2026 08:52

    Hi Nicole, you can use multiple calls and assemble the JSON externally, for example:

    GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}
    GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/categories
    GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/labels
    GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents
    GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}
    GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}/variations
    GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}/variations/{documentVariationId}

    You would then need to combine the Knowledge Base metadata, categories, labels, documents, and variations into your own export JSON.



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    Att,
    Breno Canyggia Ferreira Marreco
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  • 3.  RE: Knowledgebase UI Export API

    Posted 07-10-2026 00:14

    Hi,

    You can use this endpoint to create an export job https://developer.genesys.cloud/devapps/api-explorer-standalone#post-api-v2-knowledge-knowledgebases--knowledgeBaseId--export-jobs

    Then use this endpoint to retrieve the result. https://developer.genesys.cloud/devapps/api-explorer-standalone#get-api-v2-knowledge-knowledgebases--knowledgeBaseId--export-jobs--exportJobId-

    The result will contain a URL to download the JSON export.



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    Savino Ricci
    Senior Technical Consultant
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  • 4.  RE: Knowledgebase UI Export API

    Posted 07-13-2026 13:06

    Thanks Savino, I will give that a try!



    ------------------------------
    Nicole VanWie
    UC Engineer
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    Original Message