Richard_Dib | 2020-04-15 05:14:29 UTC | #1
HI team
is it possible to show in the inbound script via the client phone number, who the last agent they talked to?
Thanks
Jason_Mathison | 2020-04-15 10:14:01 UTC | #2
Hi Richard,
If you track all of your customer/agent interactions in a CRM along with the customer phone number you could create a data action to get that information from the CRM and present it in your script. There might be a way to query analytics as well, but I am not as familiar with that part of our product.
--Jason
system | 2020-05-16 10:14:04 UTC | #3
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