Genesys Cloud - Main

 View Only

Sign Up

Expand all | Collapse all

Last Login shows ''never" on the manage People page !

  Thread closed by the administrator, not accepting new replies.
  • 1.  Last Login shows ''never" on the manage People page !

    Posted 11-22-2019 12:25
    No replies, thread closed.
    Hi,

    When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

    I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

    Thank you in advance.
    #PlatformAdministration
    #SystemAdministration


  • 2.  RE: Last Login shows ''never" on the manage People page !

    Posted 11-22-2019 13:58
    No replies, thread closed.
    That sounds like a new phenomenon. Last I looked that column still showed the date the user last logged in, rather than "Never".

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Last Login shows ''never" on the manage People page !

    Posted 11-22-2019 18:48
    Edited by Paulo Mesquita do not use 11-22-2019 19:35
    No replies, thread closed.
    Yeah, same behaviour here.

    The "Welcome sent" column is also showing "Never" for all users.

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------



  • 4.  RE: Last Login shows ''never" on the manage People page !

    Posted 11-24-2019 19:58
    No replies, thread closed.
    Our "Last Login" and "Welcome Sent" has been showing Never for all employees about a week.  I opened a support ticket on 11/22.

    ------------------------------
    Bruce Lambert
    Bright Horizons Family Solutions LLC
    ------------------------------



  • 5.  RE: Last Login shows ''never" on the manage People page !

    Posted 11-25-2019 04:37
    No replies, thread closed.

    I also find it is not possible to send a new invitation to any registered user while this error lasts.

    This has been going on for a period of 2-3 weeks, but only for a day or so at a time. Lately, it seems that this bug has been with us constantly.

    C.P.



    ------------------------------
    Colin Padget
    Advania AB
    ------------------------------



  • 6.  RE: Last Login shows ''never" on the manage People page !

    Posted 11-25-2019 12:12
    No replies, thread closed.
    Hi Colin,

     We have the same issue - although operationally it's not been an issue as the initial message has been sent successfully, despite the column showing "Never".

    ------------------------------
    Gordon Thomson
    Dialler Manager
    Actavo
    ------------------------------



  • 7.  RE: Last Login shows ''never" on the manage People page !

    Posted 11-24-2019 22:12
    No replies, thread closed.
    We experienced the same too on many org site

    ------------------------------
    Meng Yong
    ------------------------------



  • 8.  RE: Last Login shows ''never" on the manage People page !

    Posted 11-25-2019 09:19
    No replies, thread closed.
    Development is working on fixing the Never issue in the two columns.

    @Colin Padget they were not able to reproduce the issue with sending an invite, so please open a Care case for that specific issue.​

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 9.  RE: Last Login shows ''never" on the manage People page !

    Posted 11-25-2019 14:49
    No replies, thread closed.
    The same issue here.

    We have a case for this since last week.



    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------



  • 10.  RE: Last Login shows ''never" on the manage People page !

    Posted 11-26-2019 09:04
    No replies, thread closed.
    I am having the same issue.  IS there an ETA on resolution?

    ------------------------------
    Scott McCann
    Rite Aid
    ------------------------------



  • 11.  RE: Last Login shows ''never" on the manage People page !

    Posted 11-27-2019 01:55
    No replies, thread closed.
    Yes, also the same issue here. Especially on .ie instance. Sometimes it does work, by the way

    ------------------------------
    Marcel Ostendorf
    Cloudoe BV
    ------------------------------



  • 12.  RE: Last Login shows ''never" on the manage People page !

    Posted 12-12-2019 06:43
    No replies, thread closed.
    Same behavior here for us and our customers.
    "Last login" information showing Never

    Just as confirmation this issue still persists
    Regards

    ------------------------------
    Раско Радојевић
    Rasko Radojevic
    ------------------------------



  • 13.  RE: Last Login shows ''never" on the manage People page !

    Posted 12-12-2019 07:22
    No replies, thread closed.
    Hi,

    I have open a case with customer care, it is not fixed yet, they are scheduled the release for the next Wednesday, the 18th

    Regards.

    ------------------------------
    Oudderhem Mostafa
    Coverage-Communication
    ------------------------------



  • 14.  RE: Last Login shows ''never" on the manage People page !

    Posted 01-03-2020 17:02
    No replies, thread closed.
    A fix was scheduled for 12/11/19.  That slipped to 12/18/19.  This is still an issue.  Any update on a fix?

    ------------------------------
    Bruce Lambert
    Bright Horizons Family Solutions LLC
    ------------------------------



  • 15.  RE: Last Login shows ''never" on the manage People page !

    Posted 01-06-2020 17:58
    No replies, thread closed.
    Last I heard the latest version of the fix is supposed to release Jan. 9.

    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 16.  RE: Last Login shows ''never" on the manage People page !

    Posted 01-14-2020 18:05
    No replies, thread closed.
    It's fixed!



    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------



  • 17.  RE: Last Login shows ''never" on the manage People page !

    Posted 01-14-2020 18:18
    No replies, thread closed.
    Huzzah!

    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 18.  RE: Last Login shows ''never" on the manage People page !

    Posted 05-01-2025 06:36
    No replies, thread closed.

    Hi, I'm currently facing the same issue again. Could you please guide me on how to resolve it?.



    ------------------------------
    Sabapathi T
    x
    ------------------------------



  • 19.  RE: Last Login shows ''never" on the manage People page !

    Posted 05-01-2025 08:28
    No replies, thread closed.

    Same seeing the same in both columns opening a support case.



    ------------------------------
    Bob Hall
    .
    ------------------------------



  • 20.  RE: Last Login shows ''never" on the manage People page !

    Posted 05-01-2025 11:40
    No replies, thread closed.

    Hello all,

    This thread was for an issue that happened 5 years ago. There was a recent update that our team caught and fixed last week. According to the tickets that I was reading internally, the issue should be fixed and everything should repopulate correctly. If you are still having an issue, please let me know in this thread.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------