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  • 1.  $lastinput giving error from Genesys cloud architect

    Posted 02-25-2025 02:10
    No replies, thread closed.

    Hi Team,

    Collect input action is giving error in architect for system readback individual digits saying "$lastinput special character $ not allowed ". We just removed the system readback for now to get rid of the error. Any one else facing the issue?

    Regards,


    #Implementation

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    Harshali Bhure
    Associate Manager
    ------------------------------


  • 2.  RE: $lastinput giving error from Genesys cloud architect

    Posted 02-25-2025 04:35
    No replies, thread closed.

    Hi

    We have the same issue and have logged a support ticket

    regards



    ------------------------------
    Philip Thys
    3rd Line Engineering Specialist
    ------------------------------



  • 3.  RE: $lastinput giving error from Genesys cloud architect

    Posted 02-25-2025 14:09
    No replies, thread closed.

    Hello Philip and Harshali,

    Could you please let me know what your case numbers are so that I can track the progress of this issue?



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
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  • 4.  RE: $lastinput giving error from Genesys cloud architect

    Posted 02-26-2025 00:09
    Edited by Harshali Bhure 02-26-2025 09:43
    No replies, thread closed.

    Hi Jason,

    We haven't raised a ticket yet. It felt like an internal Genesys action error so we were hoping it would get resolved soon without raising ticket.

    Regards,

    Harshali

     



    Hello Philip and Harshali,

    Could you please let me know what your case numbers are so that I can track the progress of this issue?



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 5.  RE: $lastinput giving error from Genesys cloud architect

    Posted 02-26-2025 03:08
    No replies, thread closed.

    It looks like even when you delete the collect input node , the error is still there. I saw this issue starting from Monday and thought it was my mistake in coding the flow. This is a blocker because we can not publish the flow even after deleting the task that had this collect input .

    regards

    Mahesh



    ------------------------------
    Mahesh Kumar
    Senior Business Systems Engineer
    ------------------------------



  • 6.  RE: $lastinput giving error from Genesys cloud architect
    Best Answer

    Posted 02-26-2025 03:38
    No replies, thread closed.

    Hi Mahesh,

    We changed the collect input Verification to "No verification" in drop down to temporarily make it work and published the flow.

    Harshali Bhure

     






  • 7.  RE: $lastinput giving error from Genesys cloud architect

    Posted 02-26-2025 06:32
    No replies, thread closed.

    Thanks HB. That works . Thanks for the help.

    regards,

    Mahesh



    ------------------------------
    Mahesh Kumar
    Senior Business Systems Engineer
    ------------------------------



  • 8.  RE: $lastinput giving error from Genesys cloud architect

    Posted 02-26-2025 09:39
    No replies, thread closed.

    Hi Philip,

    Do let us know the resolution provided by Genesys in ticket as and when because reading back the collect input is necessary for our implementation. 

    Regards



    ------------------------------
    Harshali Bhure
    Associate Manager
    ------------------------------



  • 9.  RE: $lastinput giving error from Genesys cloud architect

    Posted 03-04-2025 06:34
    No replies, thread closed.

    Hi Jason, Phillip,

    Any resolution for this please?



    ------------------------------
    Harshali Bhure
    Associate Manager
    ------------------------------