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  • 1.  Late Arrivals-Connections

    Posted 03-05-2025 10:00
    No replies, thread closed.

    Hi team, 

    Hope you are doing well. Besides the Historical Adherence, is there any report that could be created or to download to know which agents arrive late based on their schedule? indicating how many minutes or hours?


    #Workforce Management
    #ScheduleManagement
    #Intraday,Shrinkage,Adherence

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    Santiago Sanchez
    Command Alkon
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  • 2.  RE: Late Arrivals-Connections

    Posted 03-06-2025 13:15
    No replies, thread closed.

    Just tagging into the 'late' conversation - is there any way for the system to automatically code an agent as Late when they are late to log into their shift? 



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    Meaghan Coleman
    Leader, Operational Support
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  • 3.  RE: Late Arrivals-Connections

    Posted 03-10-2025 15:35
    No replies, thread closed.

    There's a possibility you can pull this data from the schedules export their activities. You'll need to filter this data to get what you need. 



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    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
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