Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Latitude integration with Genesys

    Posted 10-19-2023 00:40
    No replies, thread closed.

    Hello members,

    We have a customer who is migrating to Genesys from Avaya. However, they have an existing latitude software integration with Avaya and planning to test this with Genesys before the migration.

    My question is how many dialler instances can Latitude software configure to to have multiple solutions configured? IE: one team using Genesys Cloud and the rest of the collections team using Avaya?

    Appreciate your responses.

    Regards,

    Rohit


    #Integrations
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Rohit Dhar
    Blackbox Technologies Australia Pty Ltd
    ------------------------------


  • 2.  RE: Latitude integration with Genesys

    Posted 10-20-2023 09:01
    No replies, thread closed.

    Hi,

    By Latitude software you mean this: "1c0e58f5-latitude-by-genesys-ds-en_v5.pdf"?

    According to the info, it could be integrated with Genesys Cloud but I think you should address your questions to some Genesys representatives to get accurate information about what can you get for real.

    Regards

    SG



    ------------------------------
    Saugort Dario Garcia
    Interacciones Inteligentes S.A.
    ------------------------------



Related Content