Are you ready to increase AI adoption in your contact center — but have concerns about managing the change?
The Genesys Education Team is excited to announce the release of the second course in our Agnostic AI learning series: Change Management for AI Adoption.
In our first course, AI in Today’s Contact Centers, we explored how AI is transforming the contact center. But technology alone doesn’t create meaningful change — people do.
This new course focuses on the human side of AI adoption and provides practical strategies to help you lead successful transformation efforts.
By the end of this Change Management for AI Adoption course, you will be able to:
- Describe the importance of change management for AI adoption.
- Recognize how AI impacts different roles across the contact center.
- Apply strategies to build buy-in and overcome resistance.
- Plan role-based enablement and workflow changes that embed AI into daily work.
- Evaluate adoption and success over time.
Designed for System Administrators and Business Users, this course shifts the focus from what AI can do to how to make AI work for your people.
As you think about AI in your organization, what do you see as the biggest challenge to adoption? We’d love to hear your perspective.
Log in to Genesys Education to enroll today, and reach out to education@genesys.com with any questions or feedback.
💻 Sign up for an Education account if you don't already have one
👀 Keep an eye out for more agnostic AI courses, available with the full Genesys Cloud Learning Subscription
👉 Have questions or feedback? Reach out to us at education@genesys.com and be sure to visit Genesys Education for more learning opportunities.
#Training
------------------------------
Ronan Conneely
Genesys Education Product Manager
------------------------------