Summary
Genesys Cloud is transforming our systems and processes to enhance customer and partner relationships. This will be accomplished by reducing the end-to-end sales cycle, expanding self-service for onboarded clients, and accelerating access to new products. As a part of this process, Genesys is planning on removing support for several Billing APIs and UI components as there will be new ones created and shared for partners to use.
Effective Date
Friday, May 29, 2026
Tuesday, September 01, 2026
Details
Genesys Cloud is modernizing its billing infrastructure, services, and user interfaces. These updates will occur in the background and will not impact customers or partners except for the noted APIs. If you are using the specific APIs or UI components listed, Genesys will provide guidance and support to ensure a smooth transition. Otherwise, no action is required on your part.
Customer Impact
The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API. The new API Explorer has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.
You are impacted if any of the following use cases apply to you:
- You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
- You are a Premium Applications Vendor using the Premium Applications – Usage API – Individual Customer Subscription GET endpoint to access usage data for specific organizations subscribed to your application.
- You are an administrator within an organization who uses the Billing & Usage UI to review organization usage, invoices, or download usage reports.
Impacted Resources
Billing & Usage UI: (Admin > Account Settings > Subscription)
Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}
Premium Applications – Usage API – Individual Customer Subscription GET endpoint: billable-vendor-usage-api.usw2.pure.cloud/v1/regions/{region}/organizations/{orgId}?appIds={appIds}
Overall Customer Count:
GET: https://billable-vendor-usage-api.usw2.pure.cloud/v1/regions?appIds={appIds}
Usage per Customer within a Region
GET: https://billable-vendor-usage-api.usw2.pure.cloud/v1/regions/{region}/organizations?appIds={appIds}
Individual Customer Subscription:
GET: https://billable-vendor-usage-api.usw2.pure.cloud/v1/regions/{region}/organizations/{orgId}?appIds={appIds}
Issue References
[BILLING-11194]
Contacts
@Chris Fischer
Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.