Hi Cherri,
A few points you should validate:
1. When you enabled gamification, did you pick a start date in the future? If so points will only start calculating when this date is reached. You can change the start date from the Admin -> Gamification profile -> gear icon top right.
2. Have you enabled the gamification metrics when you created them? By default they are disabled to let you configure them (points/objectives) before you turn them on.
3. Are your 3 members in this same profile? (if you are not using Default - Auto assign, you should see your members name in the members tab of the profile).
Provided the above is done, you should see the enabled metric on the scorecard of your 3 agents. If no points have been calculated you will see "No data" on the metrics. Once you start seeing points/values, then these points will be reflected in the leaderboard.
Note: If you have permission access to more than one profile in the leaderboard, make sure you select the correct leaderboard profile at the top of the page. If you have access to multiple profiles it will default to the default profile which could explain why you are not seeing points if you agents are part of a custom one.
hope this helps,
Thanks
Jacou
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Jacou Sarrazin
Genesys - Employees
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Original Message:
Sent: 04-15-2022 08:09
From: Cherri Lindquist
Subject: Leaderboards not showing anything
We have just turned on gamification with a few agents to start with. For some reason, after 3 days, there is still no data shown for anyone. I am wondering if I missed a step when setting it up. Will be looking through other threads to see if there is anyone else having that issue.
Cherri Lindquist, BSN, RN, CCM
Company Nurse LLC powered by Lintelio
clindquist@companynurse.com
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Cherri Lindquist
Company Nurse
Original Message:
Sent: 02-14-2022 16:05
From: Robert Wakefield-Carl
Subject: Leaderboards not showing anything
Does anyone else have a problem with Leaderboads just sitting there and spinning with no data? I saw the same on PureClouldNow as well.
#Gamification
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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