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  • 1.  Learning section Admin

    Posted 11-10-2022 04:46
    Hi Guys,

    We have a bot at a client, there are lots of utterances presented to the whatsapp and the web chat.

    When we administer the learning section, I will add an utterance to an intent, save publish, then the utterance re appears in the learning section.

    If you then delete the utterance. save publish. this will then delete.

    But what I dont get is, The bot flow looks at first when you map to an intent to remove from learning and only when you save and publish does it appear.

    I have logged a ticket with care so i will update this with their fidnings.

    But has anyone else seen this issue?

    Thanks

    Damien
    #ConversationalAI(Bots,AgentAssist,etc.)

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    Damien collard
    IP Integration Limited
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  • 2.  RE: Learning section Admin

    GENESYS
    Posted 04-28-2023 01:30

    Did you ever get an answer?



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
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  • 3.  RE: Learning section Admin

    Posted 04-28-2023 03:54

    I did it was a learning issues and there was some fixes deployed by genesys.

     

    Thanks

     

    Damien

     






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