Certification and Training

As someone that's done a lot of Training on Genesys in my old role On-Premise and also CX Cloud. I'd love to know how many courses others have taken and also which exams you took to get certified. 

One thing that stands out to me is the order in which people do this, I get asked alot about the order in which to do so. I'd love some community feedback on what you did and it may help others make the decision on which course to take and when!!

Let me know below.

Good Day Robert.

I completed by Genesys Cloud certification in the following order. 

1. Professional Certification
2. Architect Certification
3. Outbound Certification
4. AI - Digital Bots & Knowledge Certification

Starting with CX Professional gave me a good understanding of the platform overall and how it works. Architect was then next on my list to start with very basic call flows.  Some of the topics in Architect was easier for me to understand as it was already covered during the professional course.  Obviously not in details but just for some understanding.  Had similar experience when I started with Outbound as well, due to some of the topics being covered briefly.

This really helped me a lot during my preparation for my exams.  Hopefully it can also help someone else in the community that is starting their certification journey.

Regards

As someone that's done a lot of Training on Genesys in my old role On-Premise and also CX Cloud. I'd love to know how many courses others have taken and also which exams you took to get certified. 

One thing that stands out to me is the order in which people do this, I get asked alot about the order in which to do so. I'd love some community feedback on what you did and it may help others make the decision on which course to take and when!!

Let me know below.