Genesys Cloud - Main

We have integrated Genesys cloud instance with Amazon Lex but while creating Chat bot flow in architect, Lex Bot is not visible in Architect.
I have followed the all the steps which are given in below links. Please help me out if am doing wrong.

Troubleshoot the Amazon Lex integration - Genesys Cloud Resource Center
About the Amazon Lex integration - Genesys Cloud Resource Center



#Integrations

------------------------------
Rakesh Singh
HCL Technologies Ltd.
------------------------------

Hi Rakesh,

1. Have you develop the LexBot?
2. Have you publish the LexBot?
3. Have you integrate the AWS in the PureCloud environment?

------------------------------
Sundaram Pillai
Cognizant Technology Solutions India
------------------------------

Hello Sundaram,

  Thanks for reply. Yes I have done all the three points you asked.
1. Have you develop the LexBot?  Yes I have developed the lextbot on AWS instance.
2. Have you publish the LexBot? Yes I have published the Lex with Alias.
3. Have you integrate the AWS in the PureCloud environment? Yes Integration is done as given on Genesys document.

I have follow all the steps given in integration document.

------------------------------
Rakesh Singh
HCL Technologies Ltd.
------------------------------

Original Message:
Sent: 10-09-2020 09:18
From: Sundaram Pillai
Subject: lex Bot is not visible in Architect

Hi Rakesh,

1. Have you develop the LexBot?
2. Have you publish the LexBot?
3. Have you integrate the AWS in the PureCloud environment?

------------------------------
Sundaram Pillai
Cognizant Technology Solutions India
------------------------------

I am having the same Issue, all step completed, Bot published, but does not show up, did you manage to get any help or a resolution?

Thanks,

j.

------------------------------
Jeff Russell
Alberta Health Services
------------------------------

Original Message:
Sent: 10-09-2020 09:52
From: Rakesh Singh
Subject: lex Bot is not visible in Architect

Hello Sundaram,

  Thanks for reply. Yes I have done all the three points you asked.
1. Have you develop the LexBot?  Yes I have developed the lextbot on AWS instance.
2. Have you publish the LexBot? Yes I have published the Lex with Alias.
3. Have you integrate the AWS in the PureCloud environment? Yes Integration is done as given on Genesys document.

I have follow all the steps given in integration document.

------------------------------
Rakesh Singh
HCL Technologies Ltd.
------------------------------


Original Message:
Sent: 10-09-2020 09:18
From: Sundaram Pillai
Subject: lex Bot is not visible in Architect

Hi Rakesh,

1. Have you develop the LexBot?
2. Have you publish the LexBot?
3. Have you integrate the AWS in the PureCloud environment?

------------------------------
Sundaram Pillai
Cognizant Technology Solutions India

I did find the issue, it looks like the AWS needs to be in the same geographic location as the Genesys Cloud (US east vs. US west  etc.)

------------------------------
Jeff Russell
Alberta Health Services
------------------------------

Original Message:
Sent: 10-09-2020 09:52
From: Rakesh Singh
Subject: lex Bot is not visible in Architect

Hello Sundaram,

  Thanks for reply. Yes I have done all the three points you asked.
1. Have you develop the LexBot?  Yes I have developed the lextbot on AWS instance.
2. Have you publish the LexBot? Yes I have published the Lex with Alias.
3. Have you integrate the AWS in the PureCloud environment? Yes Integration is done as given on Genesys document.

I have follow all the steps given in integration document.

------------------------------
Rakesh Singh
HCL Technologies Ltd.
------------------------------


Original Message:
Sent: 10-09-2020 09:18
From: Sundaram Pillai
Subject: lex Bot is not visible in Architect

Hi Rakesh,

1. Have you develop the LexBot?
2. Have you publish the LexBot?
3. Have you integrate the AWS in the PureCloud environment?

------------------------------
Sundaram Pillai
Cognizant Technology Solutions India

Thankyou Jeff.

------------------------------
Rakesh Singh
HCL Technologies Ltd.
------------------------------

Original Message:
Sent: 10-22-2020 22:14
From: Jeff Russell
Subject: lex Bot is not visible in Architect

I did find the issue, it looks like the AWS needs to be in the same geographic location as the Genesys Cloud (US east vs. US west  etc.)

------------------------------
Jeff Russell
Alberta Health Services
------------------------------


Original Message:
Sent: 10-09-2020 09:52
From: Rakesh Singh
Subject: lex Bot is not visible in Architect

Hello Sundaram,

  Thanks for reply. Yes I have done all the three points you asked.
1. Have you develop the LexBot?  Yes I have developed the lextbot on AWS instance.
2. Have you publish the LexBot? Yes I have published the Lex with Alias.
3. Have you integrate the AWS in the PureCloud environment? Yes Integration is done as given on Genesys document.

I have follow all the steps given in integration document.

------------------------------
Rakesh Singh
HCL Technologies Ltd.


Original Message:
Sent: 10-09-2020 09:18
From: Sundaram Pillai
Subject: lex Bot is not visible in Architect

Hi Rakesh,

1. Have you develop the LexBot?
2. Have you publish the LexBot?
3. Have you integrate the AWS in the PureCloud environment?

------------------------------
Sundaram Pillai
Cognizant Technology Solutions India