agilio | 2019-06-14 19:11:49 UTC | #1
We currently have an IVR that leverages Lex. The customer wants to add additional language support in the ivr starting with Spanish. When we do this the Bot tool shows this message and the IVR fails when in Spanish.
"The flow has supported languages that are unsupported by the selected Lex Bot Alias, which supports 'English (en-US)'. The Failure output will be taken if the flow is executing in a language not supported by the Lex Bot Alias."
According to amazon the bot only supports English - US. Any suggestions how I can have my IVR playing dynamically in one language without causing Lex to break?
Thanks
AG
anon28066628 | 2019-06-14 20:06:10 UTC | #2
Hi Anthony,
Questions about non-API or dev related PureCloud features are better suited for the Community Forum.
Have you tried setting the language to English temporarily, in a Task that executes before the Task that invokes the bot? Then, set the language back to Spanish after the bot execution. Depending on your logic, you may need to set a Flow variable to save the original execution language before switching back after the bot.
https://help.mypurecloud.com/articles/set-language-action/
agilio | 2019-06-14 21:25:10 UTC | #3
I'll give that a try but ideally the bot tool would allow me to force a language or choose the flows default.
system | 2019-07-15 21:25:11 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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