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  • 1.  LexV2 Does not Supported to Inbound Chat and Inbound Message

    Posted 08-26-2024 03:59
    No replies, thread closed.

    Hi Team,

    LexV2 isn't supported by inbound chat and inbound messages. Is there any workaround to achieve this?

    Regards,

    Rakesh


    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels

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    Rakesh Singh
    HCL America Inc.
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  • 2.  RE: LexV2 Does not Supported to Inbound Chat and Inbound Message
    Best Answer

    Posted 08-26-2024 10:24
    Edited by Jason Kleitz 08-27-2024 09:11
    No replies, thread closed.

    Hello Rakesh, 

    I have been doing some digging around and found that you will have to use AWS Lex instead of LexV2. Here is the documentation. 

    Here is what I found in the dev forum, the response is from one of our developers. 

    Hope this helps!

    Cheers, 



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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