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  • 1.  License restructure

    Posted 05-06-2020 07:59
    No replies, thread closed.
    HI Team,

    Currently in my system consuming purecloud3 Licences for all users.

    My ask is how can i restructure licenses like collaboration/communication.

    What features will cover under collaboration/communication/purecloud3

    Seeking the help at earliest..

    #SystemAdministration

    ------------------------------
    Raghava Charyulu PVDS

    ------------------------------


  • 2.  RE: License restructure

    Posted 05-06-2020 08:53
    No replies, thread closed.
    Hi Raghava,

    Think of Communicate users your business users and PureCloud 1,2,3 users as your contact center users, including agents and supervisors. Business users can make and receive calls (with extension or direct phone number/DID), send and receive faxes (with direct phone number/DID), receive Voicemail, and be members of ring groups. Your contact center users can do all of that and receive ACD interactions, view performance views, WFM, and more.

    There used to be a pretty good comparison on the pricing page, but it looks like they may have taken it down. You can review the following though:
    https://help.mypurecloud.com/articles/feature-list/

    If you currently have business users who are assigned as PureCloud 3 users, you just need to change their roles to change their license usage (assuming your not prepaying for all PureCloud3). Generally agents will have the PureCloud User role and supervisors with have the PureCloud Supervisor role. Removing these will likely be all that is needed, unless you have assigned other out-of-the-box or custom roles that include PureCloud 3 features.

    You can view the license requirement of permissions at the user and role level and also view specific role license requirements as well:

    User Permissions
    User Permissions
    Role Permissions
    Role Permissions
    Role License Requirement
    Role License Requirement


    Thanks,​

    ------------------------------
    Daniel McLeod
    Qsect LLC
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    Original Message


  • 3.  RE: License restructure

    Posted 05-06-2020 09:03
    No replies, thread closed.
    Daniel, have you seen the new packages to upgrade some Communicate or PureCloud 1 users to Digital or other packages which are not, say, full PureCloud 3 but give some of the features at a reduced price? I know that is not exactly this topic, but could come into play if someone like Raghava wants to have some but not all of the features of PureCloud 3.

    Raghava, I also recommend you get in touch with your CSM who should be able to help you get everything configured the way you want in accordance with your subscription.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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