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Limit calls to an agent while they are on a call

  • 1.  Limit calls to an agent while they are on a call

    Posted 06-05-2025 19:23

    CamiloVacaHernande | 2022-09-21 21:42:30 UTC | #1

    Hello everyone, my apologies in advance. I don't know how to categorize this question...

    My question is:

    Is it possible to limit an agent so that when he has a live incoming call, he cannot make an outgoing call at the same time?

    Regards.

    tim.smith | 2022-09-22 13:35:32 UTC | #2

    Questions about general configuration and setup should be directed to the Genesys Cloud Community Forum. This developer forum is focused on API use and customizations.

    system | 2022-10-23 13:36:25 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 16389



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