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Limiting Supervisor queue membership edit while allowing activating / deactivating agents

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  • 1.  Limiting Supervisor queue membership edit while allowing activating / deactivating agents

    Posted 01-18-2024 18:53
    No replies, thread closed.

    I would like to allow Supervisors the ability to activate / deactivate an Agent in a Queue, but NOT allow Supervisors to change Queue membership in Admin > Queues, or anywhere else.

    Is this possible?

    I tried to configure permissions on a new Supervisor role, but the permissions list lacks sufficient detail explaining what each permission actually controls.

    Thanks.


    #Routing(ACD/IVR)

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    George Beikler
    EFG Companies
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  • 2.  RE: Limiting Supervisor queue membership edit while allowing activating / deactivating agents
    Best Answer

    Posted 02-17-2024 23:58
    No replies, thread closed.

    For Queue Membership, you need Routing  Queue Member  Manage, but for Queue Activation, you need:  Routing > Queue > Join permission.  That should give you the permissions desired.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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