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Linking Genesys Schedules to Outlook

  • 1.  Linking Genesys Schedules to Outlook

    Posted an hour ago

    I was wondering if anyone has ever allowed their agents to link their Genesys schedules to Outlook via the URL. If so, how is that working and how long does it take Outlook to update if there is a change made in Genesys on their schedule?

    Add your workforce management schedule to an external calendar View summary - Genesys Cloud Resource Center


    #ScheduleManagement

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    Melissa Palmer
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