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  • 1.  List Management Summary

    Posted 02-16-2023 10:39
    No replies, thread closed.

    We are a 24/7 centre with lot of outbound calls dialled in Predictive Mode. Contacts are added real-time. We are unable to monitor how many numbers are yet to be dialed, uncallable, not answered. A real-time Summary of List Management will be of great help.


    #Outbound

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    Raghuvaran G
    Swiggy
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  • 2.  RE: List Management Summary

    Posted 02-17-2023 16:15
    No replies, thread closed.

    Following! Agree



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    LY LIM
    Cardinal Health 5, LLC
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  • 3.  RE: List Management Summary

    Posted 02-18-2023 06:35
    No replies, thread closed.

    I see you added an enhancement request in the Ideas Lab https://genesyscloud.ideas.aha.io/ideas/OP-I-1594

    Always advertise here when you dos that, so people know to vote on it :-)



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    George Ganahl GCP (Genesys Cloud)
    Principal PS Consultant
    Genesys
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  • 4.  RE: List Management Summary

    Posted 02-19-2023 14:28
    No replies, thread closed.

    As with many things, Genesys will find the path to improvement if they look at how campaigns and lists are manageable within Engage and replicate this as much as possible.



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    Vaun McCarthy
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  • 5.  RE: List Management Summary

    Posted 02-21-2023 09:01
    No replies, thread closed.

    @Vaun McCarthy   This holds true for many limited or missing features within GCcx but were very robust in PureConnect or Engage.

    At times it would appear that Product Managers & Development Leaders  are working in a vacuum without referencing the older products as a guide to powerful/needed features that many customers have become accustom to!



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    Pete Schroeder
    HMC3 LLC
    Sr Contact Center Engineer
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    Original Message


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