Genesys Cloud - Main

Hi All,

We have a lot of contact list management which is used to push the contacts real-time. Today GCX do not have an option to show the outcome of these contacts in a summary view.

This is getting difficult for the Supervisor/Dialer Manager to get the gist of what is happening to the leads and only manual download is the option available.

I have raised an IDEA, kindly see if this can help and cast your votes.

#Outbound

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Raghuvaran G
Swiggy
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With the Outbound Detailed Interactions View that came out last week, you should be able to keep up that view with the current interval and see the dials on the campaign.  As for number of contact in the list, I like the suitcase information from the campaign screen.  Yes, two places and your idea is better.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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