kellcomnet | 2018-05-18 13:35:03 UTC | #1
I am trying to determine how to get a list of calls both internal/external that hit a particular IVR Flow.
I have survey data being set by a specific flow and need to know which conversationIds to get the data from. Below is an conversation that did hit the survey ivr and recorded the responses, but I do not see how to limit that to a specific flow.
inin-correlation-id 80e44713-0d27-4efa-9f3f-5338fa796f79
tim.smith | 2018-05-18 14:17:11 UTC | #2
IVR data is not currently tracked in PureCloud; the feature is currently in development. If you need to log anything in an IVR, you'll have to custom log that data yourself.
kellcomnet | 2018-05-21 17:58:30 UTC | #3
Tim...That is not the answer I wanted...sigh...
Ylasia | 2018-05-22 15:29:43 UTC | #4
I am also interested in this issue and I can not solve it
tim.smith | 2018-05-22 15:30:12 UTC | #5
Per my post above, this feature is not in the product. You must implement custom logging if you need it.
system | 2018-06-22 15:30:14 UTC | #6
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This post was migrated from the old Developer Forum.
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