Genesys Cloud - Main

Hi,

does anyone know how to get a list of conversation Ids in a queue?

Regards.

Francis.
#Integrations

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Francis Hoang
TeleApps Services Pty Ltd
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Use the conversation detail endpoint with a request like this
https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-analytics-conversations-details-query

{
	"interval": "2022-09-14T04:00:00.000Z/2022-09-15T04:00:00.000Z",
	"order": "asc",
	"orderBy": "conversationStart",
	"paging": {
		"pageSize": 25,
		"pageNumber": 1
	},
	"segmentFilters": [
		{
			"type": "and",
			"predicates": [
				{
					"type": "dimension",
					"dimension": "queueId",
					"operator": "matches",
					"value": "insertYourQueueIdHere"
				},
				{
					"type": "dimension",
					"dimension": "segmentEnd",
					"operator": "notExists"
				}
			]
		}
	]
}​

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Melissa Bailey
Genesys - Employees
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