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List of Conversation Ids in a queue

  • 1.  List of Conversation Ids in a queue

    Posted 06-05-2025 18:23

    francis.h | 2022-09-14 00:59:29 UTC | #1

    Hi All,

    is there a way to get all conversation Ids in a queue. We use the following api, but it truncates the data.

    api.mypurecloud.com.au/api/v2/analytics/queues/observations/query

    Regards.

    Francis.

    Eos_Rios | 2022-09-14 14:03:54 UTC | #2

    You may need to elaborate on what you're trying to do. Do you want active conversations in that queue right now? Completed conversations for a given date range?

    Those would be POST /api/v2/analytics/conversations/details/query or even POST /api/v2/analytics/conversations/aggregates/query respectively.

    francis.h | 2022-09-14 22:18:16 UTC | #3

    Thanks Eos_Rios.

    We're trying to create an app for Users to see all interactions in the queue with the ability to search and pull the email from the queue.

    I think these will do the trick.

    Cheers.

    francis.h | 2022-09-14 22:42:28 UTC | #4

    ... just a followup

    Am I using this correctly? I get 0 results when I know there are emails in the queue for this interval

    query

    {
 "interval": "2022-08-31T14:00:00.000Z/2022-09-15T14:00:00.000Z",
 "order": "asc",
 "orderBy": "conversationStart",
 "paging": {
  "pageSize": 25,
  "pageNumber": 1
 },
 "evaluationFilters": [
  {
   "type": "and",
   "predicates": [
    {
     "type": "dimension",
     "dimension": "queueId",
     "operator": "matches",
     "value": "<blanked for privacy>"
    }
   ]
  }
 ]
}

    Results

    {
  "totalHits": 0
}

    Jerome.Saint-Marc | 2022-09-15 08:36:57 UTC | #5

    Hello,

    You are setting a filter on an evaluation (Quality Management) attached to the conversation so not what you need to bring back conversations in queue (waiting to be served by a Contact Center Agent). You can check the following post - it has an example of the query you need.

    Regards,

    system | 2022-10-16 08:37:00 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 16272



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