Hello
@Thomas Ivy,
You can use Genesys Cloud APIs in order to get users across your organization including all the information such as: Phone Numbers/Extensions associated to them.
The following API will give you a list of all users:
/api/v2/users.
You need to adjust one property of this API, which is
state. In your case, you need to set it to "
inactive". Then run your API.
Once you execute it, you will get a list of the "inactive" users including the phone numbers/Extensions under
addresses field.
------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------
Original Message:
Sent: 12-04-2020 17:00
From: Thomas Ivy
Subject: List of phone numbers (DID's) assigned to inactive users
Hi,
Purecloud told me they cannot give me a list of all phone numbers assigned to inactive users. That there was a way to use the API to retrieve them.
Can anyone provide me with some help on how to get that list.
#SystemAdministration
#Telephony
------------------------------
Thomas Ivy
ZenPayroll, Inc., dba Gusto
------------------------------