Genesys Cloud - Main

Hi,  
Purecloud told me they cannot give me a list of all phone numbers assigned to inactive users.  That there was a way to use the API to retrieve them.  

Can anyone provide me with some help on how to get that list.  

#SystemAdministration
#Telephony

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Thomas Ivy
ZenPayroll, Inc., dba Gusto
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Pinging again on this issue in hopes of it getting noticed.

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Thomas Ivy
ZenPayroll, Inc., dba Gusto
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Hello @Thomas Ivy,

You can use Genesys Cloud APIs in order to get users across your organization including all the information such as: Phone Numbers/Extensions associated to them.

The following API will give you a list of all users: ​/api/v2/users.

You need to adjust one property of this API, which is state. In your case, you need to set it to "inactive". Then run your API.

Once you execute it, you will get a list of the "inactive" users including the phone numbers/Extensions under addresses field.



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Charaf Eddine Chemlal
NTT France
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How do you get to those screens?    

I am in https://developer.mypurecloud.com/developer-tools/#/search-query-builder and it looks similar to what is posted but it's not the same.  

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Thomas Ivy
ZenPayroll, Inc., dba Gusto
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Original Message:
Sent: 12-13-2020 15:26
From: Charaf Eddine Chemlal
Subject: List of phone numbers (DID's) assigned to inactive users

Hello @Thomas Ivy,

You can use Genesys Cloud APIs in order to get users across your organization including all the information such as: Phone Numbers/Extensions associated to them.

The following API will give you a list of all users: ​/api/v2/users.

You need to adjust one property of this API, which is state. In your case, you need to set it to "inactive". Then run your API.

Once you execute it, you will get a list of the "inactive" users including the phone numbers/Extensions under addresses field.

Hope it helps !

Kind Regards,

CHARAF

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Charaf Eddine Chemlal
NTT France
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HI Thomas

Go to the API Explorer:

https://developer.mypurecloud.com/developer-tools/#/api-explorer

(using whatever is the correct domain for your region)

On the left you'll see the main list of all API types.




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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 12-14-2020 16:03
From: Thomas Ivy
Subject: List of phone numbers (DID's) assigned to inactive users

How do you get to those screens?    

I am in https://developer.mypurecloud.com/developer-tools/#/search-query-builder and it looks similar to what is posted but it's not the same.  

------------------------------
Thomas Ivy
ZenPayroll, Inc., dba Gusto
------------------------------


Original Message:
Sent: 12-13-2020 15:26
From: Charaf Eddine Chemlal
Subject: List of phone numbers (DID's) assigned to inactive users

Hello @Thomas Ivy,

You can use Genesys Cloud APIs in order to get users across your organization including all the information such as: Phone Numbers/Extensions associated to them.

The following API will give you a list of all users: ​/api/v2/users.

You need to adjust one property of this API, which is state. In your case, you need to set it to "inactive". Then run your API.

Once you execute it, you will get a list of the "inactive" users including the phone numbers/Extensions under addresses field.

Hope it helps !

Kind Regards,

CHARAF

------------------------------
Charaf Eddine Chemlal
NTT France