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  • 1.  Listen to a user's voicemail greeting without calling their extension?

    Posted 10-10-2024 09:09

    Is there any way to preview a user's voicemail greeting without calling their extension? Specifically direct reports. Thank you!


    #Telephony

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    Jennifer Cieslak
    Mapfre Tech SA
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  • 2.  RE: Listen to a user's voicemail greeting without calling their extension?

    GENESYS
    Posted 10-10-2024 12:03

    Hi Jennifer,

    Welcome to the Community.  A great first question.  I am not sure if there is a way to do this, but I will look into it.  In the mean time maybe one of the other community members will have the answer



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Listen to a user's voicemail greeting without calling their extension?
    Best Answer

    GENESYS
    Posted 10-22-2024 08:19

    Hi @Jennifer Cieslak


    I can not see a way of previewing a users voicemail greeting as an admin. I would recommend raising this as a feature request on the Genesys Cloud Product Ideas Lab as it seems like this could be quite useful



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 4.  RE: Listen to a user's voicemail greeting without calling their extension?

    GENESYS
    Posted 11-06-2024 05:53

    I see you raised an idea for this and will put a link to it here in case anyone else in the community searches for the same and/or wants to vote on the idea:

    Ability to listen to user's greeting without calling their extension



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



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