Workforce Engagement Management

Is there a way a supervisor can continuously listen to in-progress voice interaction by an agent, or do they have to select the individual interaction each time?

Thanks, Heather

Hi Heather,

There is an idea here. https://genesyscloud.ideas.aha.io/ideas/DIG-I-888

Chris Bohlin has a copy of some sample code to run in a web server when you can select a queue and then a user and everyctime they are on a call it will initiate silent monitoring and call you.

You should be able to email and get a copy.

Is there a way a supervisor can continuously listen to in-progress voice interaction by an agent, or do they have to select the individual interaction each time?

Thanks, Heather