Genesys Cloud - Main

Hi everyone

I currently have a custom permission which only allows Interactions to be accessed but was wondering if its at all possible to add a condition to the permission which would limit which Queue/s can be listened to?

You might ask why would you limit this action, i suppose from a security and business perspective we occassionaly have outside units who want to listen to calls. As there are several departments who use Purecloud and of course from time to time they may have private and confidential information in the interaction. I would want to limit which type of queues a user can listen to.

Has anyone ever done this or know if it can be done?

Thanks

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

Hi Darryn, 

I believe you could achieve such thing by changing the condition type in your custom role to reflect on Queues instead of Users. 

Regards, 
Hussein 

------------------------------
Hussein Alshamiri
Hadef Information Technology Co.
------------------------------

Original Message:
Sent: 08-28-2018 01:25
From: Darryn Chang
Subject: Listening to Interactions and limiting access

Hi everyone

I currently have a custom permission which only allows Interactions to be accessed but was wondering if its at all possible to add a condition to the permission which would limit which Queue/s can be listened to?

You might ask why would you limit this action, i suppose from a security and business perspective we occassionaly have outside units who want to listen to calls. As there are several departments who use Purecloud and of course from time to time they may have private and confidential information in the interaction. I would want to limit which type of queues a user can listen to.

Has anyone ever done this or know if it can be done?

Thanks

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

Thank for the advise. I have looked at the conditions but only have User in the selection. Do you know how I can get the Queues to appear?
I have managed to reduce permissions to only view interactions and QA but it would be great to be able to limit to a specific queue for privacy and security reasons.

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

Original Message:
Sent: 08-28-2018 11:31
From: Hussein Alshamiri
Subject: Listening to Interactions and limiting access

Hi Darryn,

I believe you could achieve such thing by changing the condition type in your custom role to reflect on Queues instead of Users.

Regards,
Hussein 

------------------------------
Hussein Alshamiri
Hadef Information Technology Co.

Original Message:
Sent: 08-28-2018 01:25
From: Darryn Chang
Subject: Listening to Interactions and limiting access

Hi everyone

I currently have a custom permission which only allows Interactions to be accessed but was wondering if its at all possible to add a condition to the permission which would limit which Queue/s can be listened to?

You might ask why would you limit this action, i suppose from a security and business perspective we occassionaly have outside units who want to listen to calls. As there are several departments who use Purecloud and of course from time to time they may have private and confidential information in the interaction. I would want to limit which type of queues a user can listen to.

Has anyone ever done this or know if it can be done?

Thanks

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

I managed to find the conditions to only allow certain queues, though there are still some views that need to be active and dont have conditions which is a shame.

Ideally it should be that you select the queues and be able to block non relevant details out but doesn't seem to be how its designed.


------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

Original Message:
Sent: 08-28-2018 21:32
From: Darryn Chang
Subject: Listening to Interactions and limiting access

Thank for the advise. I have looked at the conditions but only have User in the selection. Do you know how I can get the Queues to appear?
I have managed to reduce permissions to only view interactions and QA but it would be great to be able to limit to a specific queue for privacy and security reasons.

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud

Original Message:
Sent: 08-28-2018 11:31
From: Hussein Alshamiri
Subject: Listening to Interactions and limiting access

Hi Darryn,

I believe you could achieve such thing by changing the condition type in your custom role to reflect on Queues instead of Users.

Regards,
Hussein 

------------------------------
Hussein Alshamiri
Hadef Information Technology Co.

Original Message:
Sent: 08-28-2018 01:25
From: Darryn Chang
Subject: Listening to Interactions and limiting access

Hi everyone

I currently have a custom permission which only allows Interactions to be accessed but was wondering if its at all possible to add a condition to the permission which would limit which Queue/s can be listened to?

You might ask why would you limit this action, i suppose from a security and business perspective we occassionaly have outside units who want to listen to calls. As there are several departments who use Purecloud and of course from time to time they may have private and confidential information in the interaction. I would want to limit which type of queues a user can listen to.

Has anyone ever done this or know if it can be done?

Thanks

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------