Kennytlaloc | 2016-09-26 19:18:32 UTC | #1
I am looking to query out how many chat agents in this queue are available for chats. I thought I could use var routingStatus = []; to help filter by "idle" "busy" or something else. When I do return the agents in that queue, I see agent state but not Routing Status. Where do I need to look to find the available or idle agents in a specific queue?
var queueId = "8a83f063-0d55-43c0-b6b1-cbdadf384812"; var pageSize = 5; var pageNumber = 0; var sortBy = "name"; var expand = []; var joined = true; var name1 = ""; var skills = []; var languages = []; var routingStatus = []; var presence = [];
api.getQueuesQueueIdUsers(queueId, pageSize, pageNumber, sortBy, expand, joined, name1, skills, languages, routingStatus, presence) .then(function(result){ console.log(result); }) .catch(function(error){ console.log(error); });
KevinGlinski | 2016-09-26 20:38:31 UTC | #2
POST /api/v2/analytics/queues/observations/query will get you that information
anon53696493 | 2016-09-27 16:57:56 UTC | #3
GET /api/v2/routing/queues/:queueId/users?routingStatus=idle should also work for this. You can also filter by skill from here too.
dkprado | 2017-03-02 13:38:03 UTC | #4
anon53696493, post:3, topic:436
routingStatus
Hi there. I know it's been a long time since this post, but I have a question related to it. Is there a way I can query for ALL routingStatus and still make the routingStatus to show up in the results? I know I can just not filter by routingStatus, but this will make it not be available the the results.
Basically I want to see everyone's routing status.
Thank you!
tim.smith | 2017-03-02 15:37:48 UTC | #5
Can you make a new post and clarify what you're trying to accomplish? I'm not sure what you mean "query for all routingStatus".
tim.smith | 2017-03-02 15:37:52 UTC | #6
This post was migrated from the old Developer Forum.
ref: 436