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  • 1.  Live Chat Uptake

    Posted 06-19-2024 08:57
    No replies, thread closed.

    HI All.

    As I understand it, live chat is a well used channel in France. We launched this and have not seen much uptake.

    The customers start in a chat bot and get the option to go to live chat in the chat bot. We have analysed the drop off points and it seems hardly anyone chooses live chat.

    My question - Does anyone else use live chat in France and if so what is your uptake like?

    Thanks

    Steve


    #DigitalChannels
    #Integrations

    ------------------------------
    Steve Wright
    PFIZER LTD
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  • 2.  RE: Live Chat Uptake
    Best Answer

    Posted 06-26-2024 01:27
    No replies, thread closed.

    Advertising!!! In your call flows, encourage use of messaging and on your website, make it the first thing that pops up on Contact Us.  You can offer a channel switch from voice to messaging by sending a text or email with a link to the messaging channel.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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