Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  LiveXchange schedules integration

    Posted 04-13-2021 08:22
    No replies, thread closed.
    Good morning,

    Has anyone done an integration with LiveXchange and Genesys Cloud in regards to schedules ?
    Would surely be interested in knowing more about it.

    This is what LiveXchange offers:
    Generation of XML feeds for older WFM feeds.
    API bridges for customers with in-house WFM systems.
    Export flat files via SFTP.  

    Thank you.

    -Alain
    #Integrations


  • 2.  RE: LiveXchange schedules integration

    Posted 04-15-2021 15:57
    No replies, thread closed.
    Are you asking if LiveXchage data can be used in Genesys Cloud WFM?  Short answer yes.  You can import CSV data with queue/agent/stats info and use that for one-time forecasting or as historical data to start out with information for forecasting.  Users that are to be scheduled would have to be licensed in GC for you to schedule them.  What exactly are you hoping to achieve.


  • 3.  RE: LiveXchange schedules integration

    Posted 04-15-2021 16:24
    No replies, thread closed.
    All I needed to know, thank you Robert, much appreciated.
    Original Message


Related Content