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  • 1.  Load or stress testing of Genesys Cloud

    Posted 01-02-2024 08:33
    No replies, thread closed.

        To perform stress testing on Genesys cloud, what are the key parameters to be considered before we do the load testing on Genesys Cloud?.

               Do we need to enable logs, configuration on GC?

              Where can we see utilization of Trunk, site, Edge, IVR?

              Do we require you to pay for the Genesys team to perform load testing?

              Do we receive any reports from Genesys post stress test?

              We required detailed reports on load testing on Genesys cloud.


    #Implementation
    #PlatformAdministration
    #SIP/VolP
    #Telephony

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    Karthi Elumalai
    Servion Global Solutions Inc.
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  • 2.  RE: Load or stress testing of Genesys Cloud

    Posted 01-02-2024 16:04
    No replies, thread closed.

    I would like to ask one question:  Why? 

    Genesys does nightly testing and configuration for 1.5 times the usage the day before on each microservice which is currently running around the 1.7 million mark.  

    You can't view your cloud edges, only local edges for CPU et al, but that is also not needed as Genesys adds edges to our ORG as needed or by request.  

    I don't think there is any way to load test the platform unless you are planning on exceeding 1.5 million users and hundreds of millions in interactions.  

    What are you expecting to understand from your testing?



  • 3.  RE: Load or stress testing of Genesys Cloud

    Posted 01-03-2024 06:07
    No replies, thread closed.

    We would like to understand our Architect/IVR application load details of optimizations.   What is the utilization of Embedded Genesys cloud user app, WebRTC phones?



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    Karthi Elumalai
    Servion Global Solutions Inc.
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    Original Message


  • 4.  RE: Load or stress testing of Genesys Cloud

    Posted 01-03-2024 12:12
    No replies, thread closed.

    Again, the ask is why?  The ONLY real physical limitation in Genesys Cloud are the cloud Edge devices that control your media in the cloud.  These are typically sized for about 1.5 times your expected volume and can be expanded as needed when you reach about 60% usage and Genesys monitors.  Ideas like IVR ports, media ports, concurrent TTS or ASR licenses, recording licenses and the like are all gone with the Cloud.  Even user licenses are not tied to a single purchase and can fluctuate up and down above your committed rate. 

    As for bandwidth usage, that will also be so sporadic to not make sense to test.  The OPUS codec will vary from 40 kbps to 300 kbps depending on bandwidth available.  The clients (web or embedded) can vary for the number of data points on any given screen that are changing or the size of the data set that is downloaded - again with no limitations in the cloud aside from the documented API limits.   



  • 5.  RE: Load or stress testing of Genesys Cloud
    Best Answer

    Posted 01-02-2024 16:37
    No replies, thread closed.

    Here's the documentation for customers wishing to perform load tests.



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    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
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  • 6.  RE: Load or stress testing of Genesys Cloud

    Posted 01-03-2024 15:57
    No replies, thread closed.

    We perform occasional stress tests on integrations to ensure our integrated ticketing/CRM system processes Genesys events at-scale. 



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    Maksim Gill
    Eccentex (Advanced Case and Email Management Platform for Genesys)
    https://www.eccentex.com/genesys
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  • 7.  RE: Load or stress testing of Genesys Cloud

    Posted 01-05-2024 08:41
    No replies, thread closed.

    When you establish a test plan you need to be clear on what you are trying to accomplish. For example sometimes I see asks where customers simply want to place calls in and have this stack up in queue because they are used to other systems and bottlenecks they have seen on those systems. This would not be a relevant test to run. 

    If you are concerned about throughput to a back-end system and potential bottlenecks then that is something to look at. You should first use your own set of tools to test this directly and then could test end to end. There may also be more efficient ways of testing this end to end than placing calls - such as using digital interactions. 

    If the test is more complex such as you have developed a custom desktop using APIs, which also have interdependencies with 3rd party systems, and want to test the performance at scale then you will typically want to start with automated 3rd party testing tools so that you can validate the performance under load in a controlled environment prior to end to end testing with Genesys. 

    And when I mention scale I'm considering thousands of simultaneous interactions. Sure you could develop something that is poorly written/behaved yourself and create problems at a lower load, e.g. calling 10 data actions prior to playing the first prompt in your IVR.  



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    Donald Huovinen
    Genesys - Employees
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    Original Message


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