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Location cannot be updated or deleted

  • 1.  Location cannot be updated or deleted

    Posted 06-05-2025 18:32

    syno-tahoto | 2024-10-07 07:21:53 UTC | #1

    When I used Platform API Python Client PATCH patch_location, the data could not be updated or deleted from the Genesys Cloud administration screen. How can I delete it?

    delete /api/v2/locations/{locationId} returned the response "The request failed with response code: 404. Message: Entity [person] is not found by _id [66ea996e7c95402d2ac87f54]"

    GET /api/v2/locations returned the response: "The request failed with response code: 404. Message: Entity [user] is not found by _id [66ea996e7c95402d2ac87f54]".

    browser admin > Directory > Locations] All fields are empty and can't input and delete button not work ![image|676x500

    What else can I try?

    Platform API Python Client patchlocation(), Passed a LocationUpdateDefinition object containing only contactuser and version parameters.


    system | 2024-11-07 07:22:38 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 29723