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did you manage to verify address? Do you have some non-English characters in the address. I just shared my experience on the threadhttps://community.genesys.com/digestviewer29/viewthread?MessageKey=5af01492-cc46-4185-ba48-018c25e06589&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4#bm5af01492-cc46-4185-ba48-018c25e06589
Maybe that can help you.
I had this problems 3 times. Please read this article: Address verification overview - Genesys Cloud Resource Center (mypurecloud.com)
If it does not work, contact Genesys Voice Support: Genesys Cloud Voice support - Genesys Cloud Resource Center (mypurecloud.com)
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.