Genesys Cloud CX

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  • 1.  Location is not getting verified

    Posted 12-07-2022 03:10
    Hello,

    We have added a new external trunk which is showing In-Service. When we are making a call then error is coming for location and address.
    also when checking location, its not verified.

    Can anyone help us how to get it verified ?
    #DigitalChannels
    #Implementation
    #Outbound
    #PlatformAdministration
    #SIP/VolP
    #Telephony

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    pradeep Kumar
    Blackbox Technologies Australia Pty Ltd
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  • 2.  RE: Location is not getting verified

    Posted 12-07-2022 03:30
    Hi

    In that location settings, if you remove the existing address then start typing it again. it should auto populate the matches. Choose from the suggested addresses and it will autofill and verify


    Cheers
    Zubair

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    Muhammad Zubair Awan
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    Original Message


  • 3.  RE: Location is not getting verified

    Posted 12-07-2022 03:38
    Thank you Zubair, We tried with typing but still getting not verified.

    ------------------------------
    pradeep Kumar
    Blackbox Technologies Australia Pty Ltd
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    Original Message


  • 4.  RE: Location is not getting verified

    Posted 3 days ago

    Hi,

    did you manage to verify address? Do you have some non-English characters in the address. I just shared my experience on the thread
    https://community.genesys.com/digestviewer29/viewthread?MessageKey=5af01492-cc46-4185-ba48-018c25e06589&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4#bm5af01492-cc46-4185-ba48-018c25e06589

    Maybe that can help you.

    Regards



    ------------------------------
    Раско Радојевић
    Rasko Radojevic
    Serbia
    ------------------------------

    Original Message


  • 5.  RE: Location is not getting verified

    Posted 21 hours ago

    Hi Pradeep,

    I had this problems 3 times. Please read this article: Address verification overview - Genesys Cloud Resource Center (mypurecloud.com)

    If it does not work, contact Genesys Voice Support: Genesys Cloud Voice support - Genesys Cloud Resource Center (mypurecloud.com)

    Best regards
    Christoph



    ------------------------------
    Christoph Domaschke
    CRONBANK AG
    ------------------------------

    Original Message


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