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  • 1.  Log Data action failure response in call flow

    Posted 07-22-2024 06:18

    Hi Everyone,

    I need to log failure response in call flow, but according to documents Failure outputs is only available for non-call flow as shown below.  Is there any way or a workaround to do this?

    Call Data action - Genesys Cloud Resource Center (mypurecloud.com)


    #API/Integrations
    #ArchitectureandDesign

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    Amir Fikry

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  • 2.  RE: Log Data action failure response in call flow
    Best Answer

    GENESYS
    Posted 07-22-2024 07:16

    Hello Amir,

    I would vote on and and add your use case to the following idea: Allow for use of data action error messages within Voice Flows

    I am interested to hear if anyone else in the community has a workaround/solution for this



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Log Data action failure response in call flow

    Posted 07-23-2024 02:34

    Can you use Flow Outcomes and Flow Milestones for that?



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    Andreas Tikart
    Fiebig GmbH
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    Original Message


  • 4.  RE: Log Data action failure response in call flow

    Posted 07-23-2024 06:20

    according to Genesys documentation flow milestones and outcomes are used to gather data about self-service success while the case here that I need to log the failure response (error code, error message, .. ) in the call flow however Genesys limits the failure outputs to be only available for non-call flow.



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    Amir Mohany
    Vodafone Omnitel NV
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    Original Message


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