Genesys Cloud - Main

Supervisors/WFM do not have the Log Off option when hovering over the Agent's status circle.  They have the Supervisor Role and I've verified the permissions.

Analytics > Conversation Aggregate > View
Analytics > Conversation Detail > View
Analytics > Queue Observation > View
Directory > User > View
Routing > Queue > View
UI > Supervisor Queue Details > View 
UI > Supervisor Status Control > View
To log an agent out of Genesys Cloud:

Hi Tim,

The users also must have bellow permission to logout agents.

• OAuth > Token > Delete
  

You can check all the require permission in this doumentation:
https://help.mypurecloud.com/articles/log-an-agent-out-of-genesys-cloud/

Hope it works.

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Debora Lopes
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I  seen that but was unaware of it affecting Queue Log Off, just platform log off.  I'll try it.  thx

Props Debora, that Permission was exactly the issue.  Resolved.