You're welcome! In our case, we primarily used the built-in Test capability while developing and validating our Functions, so I don't have first-hand experience with production logging or monitoring beyond that.
I'd be interested to hear how others are handling observability in production as well whether they're relying on native Genesys capabilities or integrating with external platforms such as Sumo Logic.
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Phaneendra
Technical Solutions Consultant
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Original Message:
Sent: 08-13-2026 09:44
From: Daniel Roozen
Subject: Logging in Genesys Cloud Function Data Action
Yes, that is helpful. Thank you for the tips and lessons learned.
I did notice that it was being logged during the Test run, but yes, I was mainly interested in logging and monitoring in production (or even during dev/QA calls).
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Daniel Roozen
Lead AI Solutions Architect, Customer Success
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Original Message:
Sent: 08-13-2026 08:43
From: Phaneendra Avatapalli
Subject: Logging in Genesys Cloud Function Data Action
Hi Daniel,
From my experience, console.log() is very useful while developing Genesys Cloud Functions. We used it extensively and validated the output using the built-in Test capability in the Function before using it in a Function Data Action.
One thing we learned was to always test the Function in isolation first. If it works there but fails when called from a Script or Data Action, it's often worth checking the request body template and input mappings next. In our case, escaping the string inputs in the request body resolved the issue.
I documented some of our lessons learned here in case it's helpful:
https://community.genesys.com/viewdocument/using-genesys-functions-in-scripts-for-external-record-creation-and-assignment?CommunityKey=a39cc4d6-857e-43cb-be7b-019581ab9f38&tab=librarydocuments
I haven't personally used Sumo Logic for custom Function logging, so I'd also be interested to hear how others are handling logging and monitoring in production.
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Phaneendra
Technical Solutions Consultant
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