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  • 1.  Logs / Audit files

    Posted 02-14-2023 13:43
    No replies, thread closed.

    Is there a place within Genesys Purecloud that I can find a system file / audit log?  We are having users randomly populate things line phone numbers in their profiles and it is messing up remote calls.  We would like to be able to see when these types of changes are made


    #PlatformAdministration

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    Janice Jahnsen
    F5 Networks, Inc.
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  • 2.  RE: Logs / Audit files

    Posted 02-14-2023 13:58
    No replies, thread closed.

    The audit viewer is exactly what you want:

    https://help.mypurecloud.com/articles/about-the-audit-log-viewer/

    On a larger scale there are Audit APIs that you could get fed into something else.



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    Vaun McCarthy
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