Hi, this is Olga from the UX Research team again.
We're looking for Routing Administrators and Contact Center Administrators from large organizations to participate in a 60-minute research interview.
We'd like to learn how you configure, manage, and evaluate ACD routing, and how you troubleshoot routing behavior in your day-to-day work.
Your feedback will help shape future improvements to routing capabilities, reporting, and analytics in Genesys Cloud.
Book your slot now
About the Study:
-
Dates: July 2026
-
Type of study: Zoom video chat
-
Length: 60 minutes
-
Device: Only a personal computer or a laptop.
-
Thank-you gift: $100.00USD e-gift card, swag, charity donation, or 50 GCAP Points, 1-2 weeks after participation.
#ResearchOpportunity------------------------------
Olga Revilla
Staff User Experience Researcher
------------------------------