Genesys Cloud - Main

Has anyone created Number Plan objects to support a PBX tie line requiring 9 to dial out?

Only in my dev lab...just set up as a regular expression instead one of the standard Number Plan objects. Use an expression something like (\+?1?\d{3}555\d{4}) or whatever patterns you need to send to the PBX, and add the 9 in the Normalized Number Expression, 9$0

Just figured out how to connect to Asterisk that required leading 0 to dial out (system in Belgium, so +32). Here are some examples that work for us:

Example 1 (Mobile numbers are of format 0475 123 456 or 0032495 123456)

Regex: ((0032)?(0)?(4[7|8|9]\d{7}))

Normalize: 0$1

Example 2 (Mobile numbers with +32)

Regex: (\+)(324[7|8|9]\d{7})

Normalize: 000$2

Example 3 (Belgium National Numbers)

Regex: \+?(32)?(0032)?(0)?(\d{8})

Normalize: 000$4

Maybe not the most elegant but they get the job done :).

As for the capture groups I found some conflicting information, this is my experience: they start at $1 (as opposed to some references I encountered in the PC docs; it also works that way in Javascript), which is also the outer group, anything contained within has a consecutive number, so $2, $3, etc.